India | Relocation required if based elsewhere
I am leading a confidential search for a senior leader who has improved customer experience across substantial physical, customer-facing operations.
The focus is practical: NPS, Google reviews, service standards, complaint resolution and customer loyalty. We need evidence of what you personally changed, the results achieved and how those improvements were sustained.
This appointment requires 10+ years of senior leadership experience, with Head, Director, VP or equivalent responsibility. Relevant backgrounds include retail, hotels, theme parks and airlines.
You should be able to demonstrate:
- Ownership of customer experience across multiple locations or a substantial service operation.
- Measurable improvements in NPS, customer feedback and service recovery.
- Experience using Google reviews and other customer feedback to improve frontline service.
- Leadership of service standards, coaching and operational change.
- A clear connection between better customer experience and commercial performance.
You must be based in India or willing to relocate.
Apply in confidence using the application form on this vacancy page. Please upload your CV and provide brief answers to the application questions.
Confidentiality
Applications and enquiries are handled discreetly. Your details and CV will be processed securely and considered only for this vacancy and relevant recruitment opportunities.